The Nonantum Promise

Safety Committed Employees Promote Safe Guest Experience
Nonantum Resort: COVID 19 Protocols and Guidelines for Safely Operating


  • We are committed to maintaining a safe, clean, and productive workplace for our employee.
  • We will provide our employees with the proper Personal Protective Equipment (PPE) to keep our team and our guests safe. We will ensure that employees have access to hand soap, cloth face coverings, gloves, masks, goggles, tissues, paper towels, and a designated trash bin to dispose of used items.
  • We will provide workers with up-to-date education and training on COVID-19 risk factors/protective behaviors (e.g., cough etiquette and care of PPE). We will use posters to serve as visual reminders of proper protocol.
  • Hand Hygiene: Employees will practice good hand hygiene.
  • Frequent hand hygiene prevents the spread of disease. Employees will be reminded to practice good hand hygiene with frequent handwashing and hand sanitizing, especially between contact with customers and customer items.
  • Employees will exhibit respiratory etiquette by coughing or sneezing into a tissue or elbow and promptly cleaning their hands.
  • Employees will report any guest or coworkers suspected of being sick to Human Resources or the General Manager.
  • We will ventilate workspace with open windows and doors to the extent possible.
  • We will disinfect time clocks, employee personal storage, phones, shared tools, scanning devices, and other shared items regularly.
  • We will ensure that sick leave policies are flexible and consistent with public health guidance and that employees are aware of these policies.
  • We will maintain flexible policies that permit employees to stay home to care for a sick family member. Management is aware that more employees may need to stay at home to care for sick children or other sick family members than is usual.
  • We recognize that our team members all handle stress differently and we encourage all staff to be respectful and considerate of fellow team members.
  • Due to high transmission of COVID-19 in York County, Maine, we are requesting that guests wear masks in indoor public spaces at this time, regardless of vaccination status.

  • In addition to the guidelines that are being followed for ALL employees, housekeeping staff will be required to wear gloves.
  • Sharing of handheld equipment such as vacuums, mops, and other tools will be limited between employees.
  • Occupied rooms will not be serviced unless the stay is 3+ days, but housekeepers will leave items such as towels or shampoo outside the room upon request.
  • Housekeepers will practice enhanced room sanitation by cleaning and sanitizing all hard surfaces after every use. These will include, but are not limited to:
    • Door and drawer handles
    • Light and other power switches
    • Peepholes
    • Chairs and tables
    • Television, heat and fireplace remotes
    • Refrigerators, microwaves, telephones, alarm clocks, and other frequently touched
    • Surfaces
    • Sinks and faucet handles
    • Toilet and toilet handle
    • Shower/ bathtub, handles, and grab bars
    • Towel bars
  • Only EPA-approved disinfectants will be used.
  • All laundry will be washed using the warmest appropriate water setting as recommended by the CDC.
  • Checklists of cleaning protocols will be kept in a log along with the name of the housekeeper.

Lobby areas will be disinfected on a routine basis using EPA-approved products.
Vending machines and public coffee makers will not be available for use.
Frequent touchpoints will be sanitized several times throughout the day. These will include, but are not limited to:

    • Door handles
    • Light and other power switches
    • Stair railings
    • Elevator buttons, interior and interior
    • All hard surfaces, such as tables and countertops
    • Hand sanitizing stations

Public restrooms will be sanitized several times daily. Items to be fully sanitized will include, but are not limited to:

  • Toilet bowl, toilet handle, and toilet paper holder
  • Sinks and faucets
  • Paper towel dispensers and air dryers
  • Diaper changing station
  • Soap dispensers
  • Door pulls and push plates

Housekeeping managers will maintain a log listing cleaning frequency of public spaces.


  • Employees will complete Serv Safe training.
  • When employees wear gloves they will change them frequently. Gloves are not a replacement for good hand hygiene.
  • Hand sanitizers may not be used in place of handwashing for food production.
  • Hand sanitizers are great to use immediately following proper handwashing.
  • Hand sanitizer is not fully effective until it has had time to dry on hands.
  • Employees will wash hands frequently.
  • Both takeout and room service options will be available.
  • Cloth napkins and linen table coverings will be single use and changed between customers.
  • Hand washing will be done frequently and effectively. Hand sinks and sanitizer stations will be fully stocked and monitored by all employee responsibility with soap, sanitizer and paper products. Hand sinks are restricted from any other use than personal hygiene.
  • Dish and ware washing machine will be emptied, cleaned, and sanitized with appropriation to usage. Temperature, chemical, and mechanical competency will be analyzed frequently and corrected as necessary.
  • Uniforms will be clean and used only once prior to laundering.
  • Work utensils, cookware, and knives will be cleaned and machine sanitized frequently.
  • EPA-approved disinfectants, cleaners, and all applicable chemicals will be labeled, stored, and applied properly.
  • Workstations, cooking and serving surfaces, and all applicable contact surfaces will be frequently cleaned and sanitized upon opening, throughout work periods, and with end of day protocol.